Shipping & Returns

Shipping Methods

Free Shipping

USA: Free shipping on orders over $60.

Domestic Flat Rate — $6.95 USD ($9.95 to Alaska and Hawaii)

Average arrival in 1–4 business days (except during holidays or sale periods).

Domestic Flat Rate shipping uses USPS, UPS, or FedEx Ground. PEScience is located in Florida, so shipping times will vary based on delivery location.

USPS shipping is used for orders with a PO Box, Rural Route, or APO/FPO/DPO address. Orders shipped to a Rural Route may take longer than average to arrive. Orders shipped to an APO/FPO/DPO address may take up to 3 weeks depending on customs.

Additional Shipping Methods

PEScience offers additional expedited shipping methods at our estimated carrier rate, giving you the option to prioritize delivery speed. These rates are non-negotiable.

Shipping Days & Hours

PEScience ships Monday through Friday, excluding holidays. Our shipping hours are typically 8am–5pm EST. Our goal each business day is to ship all orders received before 2pm EST on the same day. Orders received after 2pm EST or on weekends will ship the next business day. Same-day shipping is not guaranteed.

During website sales, insider events, and new product releases, standard shipping times may be delayed due to order volume. We always work weekends and overtime during sale periods to handle volume as quickly as possible — thank you for your patience.

Returns

You may return most new, unopened items within 30 days of delivery for a full refund. If the return is the result of our error (such as receiving an incorrect or defective item), we will also cover return shipping costs, provided items are unopened and we are notified within 30 days of delivery. All refunds for returns not caused by our error will have the original shipping and handling fee deducted from the refund total. You are responsible for return shipping charges back to our facility.

You should expect to receive your refund within two weeks of your package arriving back to PEScience, after the package and its contents have been inspected.

What if I want to return a product I've already opened?

Opened products cannot be returned. Please contact customer support to explore whether an exchange or partial store credit may be possible. We're happy to help — a friendly email goes a long way.

What if I want to change or cancel my order?

Orders may begin processing within minutes of being placed. To change or cancel your order, you must do so before it ships. Contact our customer support team as soon as possible. If it's outside of business hours, send an email — we check email after hours.

What if my package shows as delivered but hasn't arrived?

PEScience is not responsible for delivery once the carrier (USPS, UPS, or FedEx) takes possession of the package. If you suspect a package has been stolen, please file a report with your local authorities and mail carrier.

What if I entered the wrong shipping address?

PEScience is not responsible for packages with an incorrect address entered at checkout. We do not cover reorder or reshipping costs for address entry errors.

Product Quality Concerns

PEScience products are formulated and produced to the highest quality standards. If you are dissatisfied with your experience or suspect a quality issue, please hold on to the product, note the lot number printed on the container, and contact our customer service team. We will work with you to find the best solution.

For the fastest service, email us at customerservice@pescience.com.

Return Address

PEScience
11200 69th St N
Largo, FL 33773