Refund policy

Shipping Information

Domestic Shipping

• Flat Rate Shipping: $6.99 USD
  
  
  • Arrives on average within 2–7 business days.
    
    
  • Shipping carriers: USPS, FedEx, or UPS.
    
    
  • PEScience is located in Florida, so delivery times will vary depending on the destination.
    
    
• PO Box, Rural Route, and APO/FPO/DPO Addresses:
  
  
  • Orders shipped to these addresses use USPS.
    
    
  • Estimated delivery times:
    
    
    • PO Box and Rural Route: 7–10 business days.
      
      
    • APO/FPO/DPO: 3–5 weeks, depending on customs.
      
      

International Shipping

• Delivery Times:
  
  
  • Most orders arrive within 2–4 weeks (estimated).
    
    
  • Delivery times vary based on country, customs processing, and other border agency delays.
    
    
• Carriers: USPS is used for all international shipments.
  
  
• Customs and Fees:
  
  
  • PEScience is not responsible for import taxes, duties, or customs fees. These charges are the responsibility of the recipient.

Additional Shipping Options

• PEScience offers expedited and prioritized shipping at rates based on carrier estimates.
  
  
• These rates are non-negotiable and displayed during checkout.

Shipping Days and Hours

• Operating Hours:
  
  
  • Monday through Friday, 8:00 AM – 5:00 PM EST (excluding holidays).
    
    
  • Orders placed before 2:00 PM EST will be processed and shipped the same day whenever possible.
    
    
  • Orders placed after 2:00 PM EST or on weekends will ship the next business day.
    
    
• Sales and High-Volume Periods:
  
  
  • During sales, new product launches, or holidays, standard shipping times may be delayed due to increased order volume.
    
    
  • Rest assured, our team works weekends and overtime during these periods to process orders as quickly as possible.

Return & Refund Policy

General Return Guidelines

• Eligibility for Returns:
  
  
  • New, unopened items may be returned within 30 days of delivery for a full refund.
    
    
  • PEScience will cover return shipping costs if the return is due to our error (e.g., incorrect or defective item). Items must be unopened, and we must be notified within 30 days of delivery.
    
    
• Refund Adjustments:
  
  
  • For qualifying returns not due to our error, the original shipping and handling fees will be deducted from the refund.
    
    
  • Return shipping costs for these items are the responsibility of the customer.
    
    
• Refund Processing:
  
  
  • Refunds are processed within two weeks of the returned package’s arrival at our facility, pending inspection of the item.

Returning Opened Items

• Opened items are not eligible for return. However, if you are dissatisfied, you may contact customer support to discuss possible solutions, such as:
  
  
  • An exchange for another product.
    
    
  • Partial store credit for future purchases.
    
    
• Return shipping for opened items is not covered by PEScience.

Incorrect Address Entry

• If you enter the wrong address during checkout, contact us immediately. If your order has not shipped, we will attempt to update the address.
  
  
• PEScience is not responsible for packages shipped to incorrect addresses. Reshipping costs or reorders due to incorrect addresses will not be covered by PEScience.

Lost or Misdelivered Packages

• If your tracking information shows that a package has been delivered but you did not receive it:
  
  
  • Check with neighbors and your local carrier.
    
    
  • If the package cannot be located, file a claim with your carrier or local authorities.
    
    
  • While PEScience cannot take responsibility for items after they have been delivered, we’re happy to guide you through the claims process.

Order Changes or Cancellations

• Once an order is placed, it enters our processing system quickly. Contact us immediately to request changes or cancellations.
  
  
• Orders that have already shipped cannot be modified or canceled.

Return Instructions

1. Securely package the item in its original condition. Include your order confirmation slip and any relevant details.
   
   
2. Ship the item to the following address: PEScience
   11200 69th St N
   Largo, FL 33773
   
   
3. For questions or additional assistance, contact our customer support team.

Contacting Customer Support

• Hours of Operation: Monday through Friday, 9:00 AM – 5:00 PM EST.
  
  
• Contact Methods:
  
  
  • Email: CustomerService@pescience.com
    
    
  • Phone: 888-885-0195

At PEScience, we value your trust and are committed to ensuring your satisfaction with our products and services. If you have any concerns, please don’t hesitate to reach out to us. We’re here to help!